FREQUENTLY ASKED QUESTION.
We are sorry to hear this. Please contact our customer service team by using our contact us form and we will do our best to resolve this issue for you.
If you have placed an order recently and have changed your mind or have placed an order incorrectly you can change your order within 24 hours by contacting our customer support.
If 24 hours have passed, our staff cannot change or edit the order due to administrative reasons.
Let us know at email@example.com that you'd like to cancel your order as soon as possible within 24 hours after the order has been placed. Don't forget to include your order number and the reason why you'd like the cancel!
As long as the package is not already processed or shipped, we can cancel your order and issue a full refund.
Yes! We ship worldwide. However, there're some restricted country that we can't ship to. But, we’re actively expanding the destination to more countries in the near future.
You can sign up for notifications in our website or you can check out our Instagram and Facebook to get more updates!
After getting the shipment confirmation mail it can take up to 3 days until the tracking code is active. If you still experience problems after 3 days, please don’t hesitate to hit us up via firstname.lastname@example.org.
Kindly be noticed that international shipping would take a long time to reach the destination. If you need any assistance about your order, our customer service will be 24/7 available to get in touch with you.
Sometimes, online tracking makes updates before your package has actually reached your door. The package will often arrive within 2-3 days.
If your package has been marked as delivered, but you haven't received it, here's what you can do:
1. Because of the premature notification, please patiently wait 2-3 days to see if it arrives.
2. Check with building management or housemates to see if someone collected it on your behalf.
3. If you still can't locate the package, reach out to us at email@example.com so we can help with next steps!
Due to coronavirus (COVID-19), delivery times are taking longer than usual. Logistics may also be delayed.
These are out of our control, We apologise for any inconvenience caused.
We accepted all the payment via:
4. Apple Pay
5. American Express
6. Other Credit Card type
*all of the payment will be securely powered by Stripe and Paypal
You will be billed in your chosen currency. However, Honnebox currently allows for checking out only in United States Dollar.
Unexpected extra fees are something no one ever looks forward to, and we apologize if you were not aware that duty fees can sometimes apply on international orders. There is always a chance that your country will charge customs/duties fees for goods over a certain value that are entering the country. Customs duty fees are tariffs or taxes imposed on goods when they cross international borders. Unfortunately this is out of our control because these fees are not collected by Honnebox.
We don't currently have the ability to include these fees at our checkout because every country has different policies that change frequently.
REFUND AND RETURN
Due to the customized nature of all of the products we produce at Honnebox, we cannot offer returns. Your music box is designed and crafted with care and is entirely personal for you. The music box is made by order and all orders are final.